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What happens if my order is delayed, lost or damaged?

We recommend choosing insurance (TransitCover) on all forms of delivery. This will allow you to be compensated if there is any direct loss or damage arising out of the misdelivery, failure to deliver the order, or any damage to the Goods in delivery. If TransitCover is not chosen, we will not be liable under any circumstances for any loss or damage, whether direct or consequential, arising from events beyond our control.

Australia Post does not accept liability for delay in delivery or damage to goods that may result from delayed delivery (even if TransitCover is chosen). By ordering refrigerated items, you accept the rare chance that goods will not be delivered in an ideal condition and that no compensation will be offered to replace spoilt goods, even if transit cover is chosen.

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  1. Gregory Dale

  2. Posted