Start a conversation

Updates

  • Emergency Supply

    For existing customers, we can assist you with an emergency supply of medicine if your prescription has expired and you are unable to see your veterinarian. Please let us know if you find yourself in ...

  • Impact on delivery

    Our orders are delivered by Australia Post. Australia Post are committed to continuing delivery, however we are now seeing delays in delivery that has increased the risk when sending refrigerated item...

  • Impact on order processing

    Our priority will be on maintaining fast order turnaround, but we cannot guarantee that orders will be dispatched the same day. We are not aware of any other issues with our supply chains that will pr...

  • Impact on in-store shopping

    Currently we are only permitting one customer in the store at a time. Please do not visit the store if you are unwell. Customers are required to scan in using the QR code that is located at the entry....

  • Impact on customer service

    As you are witnessing in the supermarkets, we are also experiencing a surge in orders. We have increased our staffing and extended our trading hours to compensate for this to ensure that our customer ...